Privacy Policy

Privacy and Data Collection

When you contact us by phone, submit a form through our website, send us an email, or book a travel program, we securely collect and store the information relevant to your inquiry or booking in our internal database. This data is not stored on our website.

From time to time, we may use a trusted third-party email service provider to send you relevant communications. Please note:

• We carefully select the recipients of these communications.
• Your information is not shared or sold to any additional third parties.
• We maintain a confidentiality agreement with our email service provider to ensure your data remains protected.

When submitting an inquiry via our website forms or contacting us via email, you will be asked to review and agree to our privacy policy. You must also check a box indicating your consent to receive further communication from us. We will only collect your data after your explicit consent. If you do not agree, your data will not be collected or stored.

Data We Collect

Personal data collected through the methods mentioned above typically includes your name, email address, phone number, country, and any other information you voluntarily provide during your initial inquiry.

When you proceed with booking a tour, we may collect additional details such as:

• Residential address
• Date of birth
• Passport details (only when required for flight bookings or visa processing)
• Health information (to ensure your safety and comfort during the tour)

We may also collect information about your preferences and interests to create a personalized and well-tailored travel experience.

How Your Data Is Used

Your personal data is used strictly to fulfill our obligations to you and to enhance your experience. This includes:

• Providing quotations
• Discussing travel plans and arrangements
• Sending requested information
• Sending relevant marketing communications (with your consent)
• Booking and managing your tour
• Requesting feedback on our services
• Informing you of changes or updates to your booking
• Notifying you in case of emergencies
• Ensuring seamless service and accurate, up-to-date information
• Keeping you informed about new products, services, and company updates

We do not sell or rent your personal data to third parties. Your information is used solely to support your travel experience and the services we provide.

Your Content and Images

After your tour, we may invite you to complete a feedback form. As part of this process:

• You will be asked whether you wish to grant permission for us to publish your photos and written content on our website (e.g., testimonials and blog sections).
• We may also request permission to use your content for marketing purposes, including: Our website, Digital newsletters, and Social media platforms such as Facebook, Instagram, and Twitter.

Where applicable, we will credit and tag you appropriately. Published blogs and testimonials may include your name, photos, and submitted content. If you prefer not to display your name, you may request its removal at any time. We will only use content and images that you provide voluntarily and with your explicit consent.

Who Can Access Your Data

We are committed to protecting your data:

• We never sell or rent your data to third parties.
• Your data is only shared when necessary to fulfill services (e.g., making travel arrangements).
• Information submitted through our forms is accessible only to our internal team.
• We do not disclose your information to unrelated third parties.

Please note that our website or communications may contain links to external websites. As we do not control these sites, we are not responsible for their privacy practices.

How to Contact Us

Under applicable data protection laws, including the GDPR, you have the right to access, update, or request the deletion of your personal data held by Sri Lankan Touch. For any data-related inquiries, please contact us using the details below. When submitting a request, kindly include:

• Your full name
• Email address
• Full postal address (including postcode)
• Clear details of your request

Depending on the nature of your request, we may ask you to complete a Data Access Request form to process your inquiry efficiently.

Contact Details

By Email: hello@srilankatouch.com

In Writing: Sri Lankan Touch, The Management Company (Pvt) Limited, 11/23F, 5/2, Nugegoda, Sri Lanka

Additional Information

Our Privacy Policy has been written to be clear, transparent, and easy to understand, rather than filled with complex legal terminology. If you have any questions or require clarification, please do not hesitate to contact us. We also welcome your feedback.