Frequently Asked Questions

We specialize in fully private, tailor-made luxury experiences. With over 15 years of expertise, we don't just book trips; we craft personalized journeys using hand-picked boutique accommodations, expert chauffeur-guides, and exclusive local access.

You can explore our travel options by selecting a tour package from the “Tour Packages” section on our website, or let us create a customized itinerary tailored to your preferences and requirements. To contact us directly:

• Email: hello@srilankantouch.com
• WhatsApp: +94 778991141

Our team is committed to providing prompt assistance, and we will ensure that you receive a response within 24 hours of getting in touch with us.

Yes, absolutely. We offer flexible options to connect with you via:

• WhatsApp
• Zoom
• Microsoft Teams
• Skype

This is a convenient and effective way to go through your itinerary, clarify any questions, and finalize your travel plans with confidence. Simply let us know your preferred platform and time, and we will make all the necessary arrangements to schedule the meeting. Our team is happy to assist you every step of the way to ensure your tour is perfectly tailored to your needs.

Yes, absolutely. While we offer curated packages as inspiration, every itinerary can be fully customized. You can adjust the duration, swap hotels, change activities, and set the pace exactly how you prefer.

We recommend booking your tour at least 3 months in advance, especially if you are planning to travel during peak seasons (December to March and July to August). During these periods, boutique luxury hotels and premium wildlife lodges tend to fill quickly. However, this is not a strict requirement. If you are planning a last-minute getaway, we will still do our best to arrange your tour based on availability, ensuring you have a smooth and enjoyable travel experience.

Once your booking is confirmed, you will receive an invoice outlining the payment details.

• A 75% deposit is required to confirm your booking.
• The remaining 25% balance must be paid at least one month before your arrival.

This payment structure allows us to secure your arrangements in advance and ensure a smooth travel experience.

Currently, we process payments primarily through bank transfers. At this time, we do not accept credit or debit card payments. This approach offers an added layer of security, as you are not required to share any sensitive card details online or with third parties. All payment instructions are provided clearly in your invoice, and transactions are made directly to our official business bank account. To ensure your peace of mind:

• We only provide verified banking details through official communication channels.
• Your financial information is handled with strict confidentiality.
• There is no risk of exposing credit or debit card information, as such details are not collected or stored.

If you have any questions regarding payment procedures or require assistance during the process, our team will be happy to guide you every step of the way.

Yes, absolutely. We understand that travel plans can evolve, and we are happy to accommodate changes to your itinerary whenever possible. If you would like to include new attractions, modify activities, or adjust your existing plans, simply get in touch with us and we will assist you in making the necessary updates. However, please keep the following in mind:

• We recommend providing a reasonable notice period, especially for changes involving hotels, transport, or activities, as availability may be limited.
• Any amendments are subject to the policies of our partner hotels and service providers, which may include change fees or restrictions.

We will always do our best to adjust your itinerary smoothly while ensuring that your travel experience remains seamless and enjoyable.

We understand that plans can change, and we do not intend to retain your hard-earned money unnecessarily if you need to cancel your trip. Our cancellation policy is primarily based on the policies of the hotels and service providers included in your booking, which may vary. As a general guideline:

• We encourage you to inform us of any cancellations at least one month in advance.
• In such cases, we aim to provide a full refund, subject to supplier policies.
• For cancellations made closer to the travel date, we will refund your payment after deducting any non-refundable costs incurred from hotels or other service providers.

The exact cancellation terms and conditions will be clearly outlined in your invoice once you have selected or negotiated your package and hotels.

No, our packages do not have fixed or standard rates. The cost of a tour can vary based on several factors, including the type of accommodation selected, travel preferences, vehicle type, and the number of participants. We specialize in creating customized travel experiences, so each package is tailored to suit your budget, interests, and requirements. This allows us to offer flexible options that provide the best value and experience for every traveler.

Our vehicle rentals include a fully insured, air-conditioned vehicle (car, SUV, or luxury van), fuel, parking fees, highway tolls, and the services of an English-speaking professional chauffeur-guide. Driver accommodation and meals are also covered.

To ensure your safety and absolute comfort, we currently only offer vehicles with professional chauffeur-guides. Navigating Sri Lankan roads can be challenging for visitors, and our experienced guides allow you to sit back and truly enjoy the scenery.

Yes, most nationalities require an Electronic Travel Authorization (ETA) to enter Sri Lanka. You can easily apply for this online via the official government portal prior to your arrival. We can guide you through the process if needed.

Sri Lanka is a year-round destination! The best time for the West and South coasts (and Cultural Triangle) is from December to April. For the East coast, May to September is ideal. Our travel experts will advise you on the best route based on your travel dates.

Yes, Sri Lanka is an excellent destination for travelers of all age groups, including families with children, couples, and elderly visitors. The country offers a diverse range of experiences that can be comfortably tailored to suit different needs, interests, and activity levels. We design customized tour packages to ensure that each traveler enjoys a safe, relaxing, and memorable experience:

• Families with children can enjoy family-friendly hotels, wildlife safaris, beach stays, and interactive cultural experiences that are both fun and educational.
• Couples can experience romantic getaways, including boutique hotels, scenic train journeys, beachside dinners, and serene hill country retreats.
• Elderly travelers can benefit from carefully planned itineraries with a relaxed pace, comfortable transportation, easy-access accommodations, and minimal physical strain.

Sri Lanka’s compact size makes travel between destinations relatively convenient, allowing you to experience a variety of attractions without long, exhausting journeys. Additionally, our team ensures that all arrangements — from accommodation to transport — are selected with comfort, safety, and convenience in mind. No matter your age or travel style, you can fully enjoy the natural beauty, culture, wildlife, and hospitality that Sri Lanka has to offer.

Yes, Sri Lanka is widely regarded as one of the safest travel destinations in South Asia. The country is known for its warm hospitality, welcoming culture, and friendly locals who are always happy to assist visitors. Tourist areas are generally well-developed and secure, with a strong presence of tourism authorities and local support services. Most travelers enjoy a safe and comfortable experience while exploring Sri Lanka’s diverse landscapes, cultural heritage, and wildlife. As with any international destination, we recommend following basic travel precautions, such as:

• Keeping your personal belongings secure
• Being aware of your surroundings in busy areas
• Following local guidance and travel advice

We closely monitor conditions and work with trusted partners to ensure your journey is safe, smooth, and worry-free from arrival to departure. Overall, Sri Lanka offers a safe and enriching travel experience for solo travelers, couples, families, and groups alike.